IGHT Estates Officer

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IGHT Estates Officer

Are you an organised person with excellent communication skills looking for a role that can make a difference? The Isle of Gigha Heritage Trust is looking for a part time Estates Officer.  

The Isle of Gigha Heritage Trust (IGHT) was established in 2002 to enable a community buyout of the Isle of Gigha. IGHT is a registered charity and has three subsidiary companies. 

In this role, you would be responsible for:

  • administration of Trust’s residential and farm portfolio
  • acting as the first point of contact for tenants
  • liaising with the maintenance team and external contractors
  • administering the process for allocating any vacant properties
  • addressing member enquiries and related activities such as members meetings and communications

It essential that you have excellent people and communication skills, and able to work in a small team. You will also have customer service experience. You will be organised and able to use Microsoft office.

The role is part time, 21 hours a week with set daily hours Monday to Friday. The rate of pay is £8.75/hour. We aspire to be a Living Wage employer.

How to Apply

For the full job description and further information go contact Elaine Morrison, Trust Manager on elaine@gigha.org.uk / 01583 505390

To apply please email or post your CV and a cover letter to the address below describing how you meet our person specification, what interests you in taking on the role and your preferred working pattern.

Applications should be received by Friday 15th December 2017. Interviews will be held in early-mid January 2018. Please email elaine@gigha.org.uk or send to Elaine Morrison, Trust Manager, Isle of Gigha Heritage Trust, Craft Workshop 1, Isle of Gigha PA41 7AA

JOB DESCRIPTIONS 

Job Title:

IGHT Estates Officer

Date:

October 2017

Reports to:

Trust Manager

Number of Direct Reports:

none

Authority Limit:

TBC

Job purpose:               

This role is responsible for acting as the main point of contact for all IGHT estates, members and resident’s issues, resolving issues and delivering exceptional customer service.

 

Core Responsibilities:

These are the core responsibilities for this role and is not an exhaustive list. The post holder will be required to undertake any other tasks as requested.

  • Responsible for the day to day management of the trust residential housing portfolio, acting as first point of contact, responding to tenant queries proactively and informing maintenance of any issues
  • Responsible for the day to day management of the trust farm portfolio, acting as first point of contact, responding to farm tenant queries and informing maintenance of any issues
  • Responsible for escalating any serious issues or costs to the Trust Manager
  • Liaise with Maintenance and external suppliers to ensure the implementation of any agreed maintenance is to plan, time and cost
  • Responsible for administrating the residential housing allocations process including managing the wait list, advertising vacant properties, collating and anonymising applications, and providing support to the allocations committee as required
  • Supplier management of all third-party contractors including requesting quotes for consideration by the Trust Manager, scheduling work in conjunction with Senior Maintenance Officer and resolving any delivery issues
  • Providing administrative support to membership meetings, taking minutes and general membership administration
  • Positive engagement with the policies and procedures agreed by the Board
  • Constructive and supportive interaction with all Trust employees and members

 

Person Specification

These are the skills, experience and qualifications required to undertake the role

Essential

 

  • Ability to work with others or on own initiative and ability to self-motivate
  • Ability to work with different types of people and build a positive rapport
  • Ability to solve problems and effect solutions within a small team environment
  • Experience of Microsoft Office applications
  • Demonstrate a professional positive and personable manner, representing IGHT positively at all times
  • Work to high standards of Health and Safety

Desirable

 

  • Business administration qualifications such as, NVQ/SVQ Level 2 or 3
  • Experience of supplier management, in particular maintenance related suppliers
  • Minute taking experience

 

 

 

 

 

 

 

 

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Isle of Gigha Heritage Trust

Craft Workshop 1, Isle of Gigha, PA41 7AA

Telephone 01583 505390

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